We can only resolve complaints about companies who participate in our scheme (listed on this page). If you submit a complaint about a company that doesn't participate in our scheme, unfortunately we will not be able to progress your complaint. You should contact the company to establish whether it participates in a different dispute resolution scheme. Alternatively, contact Citizens Advice - www.citizensadvice.org.uk 0345 404 0506 (English) 0345 404 0505 (Welsh) .
Any trader, as the ombudsman deems appropriate, may participate in the Consumer Ombudsman scheme and shall be deemed a participating company for the purposes of investigating any complaints that they have agreed to allow the Consumer Ombudsman scheme to investigate. In determining whether to allow a trader to become a participating company, the ombudsman shall adhere to the obligations imposed upon him or her to deal with disputes when he or she is competent to do so, as set out within the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. More information is available in the Consumer Ombudsman terms of reference annex.
Below is the list of companies signed up to Ombudsman Services: The Consumer Ombudsman. Last updated February 2017.
Tel: 0333 300 1620